You just never know what you’re going to get when the door opens and you start the day.
Those are the thoughts of Loralei Rupe Sanchez, as she started another work day serving the residents of Logan in the Motor Vehicle Department.
I could only imagine what it would be like serving as a clerk for the MVD. I won’t lie, I don’t like going to the MVD. It always seems like there is a long wait and it’s going to cost me a lot of money.
My perspective changed about those who sit behind that glass-encased desk as I observed Sanchez in action helping a resident with the registration of a trailer.
Sanchez was thorough so the process took a bit, but in the end it was rather painless.
Even though the encounter I witnessed went well I was willing to bet that not all of the encounters go as smoothly.
Sanchez said there are days when the people she deals with are fine and there are no problems. But she said there are times people can be quite rude and argumentative when they frequent the MVD.
I asked Sanchez how does she deal with those rude individuals who have decided to make her the focal point of their anger.
Her answer surprised me. “I’m always wrong,” she said, laughing.
She said experience has taught her not to argue, because that is exactly what they want.
Sanchez said eventually everything gets worked out and she is either able to help the customer or give them instructions on how to correct a problem and return to complete the process.
In a way, I can relate to Sanchez, as every day I get to meet new people and I never know how the encounter is going to turn out.
As I concluded my business at the MVD, Sanchez sat there with a smile behind the desk awaiting her next customer of the day.
(Thomas Garcia is the senior writer at the Quay County Sun. Contact him at firstname.lastname@example.org)